Wednesday, December 2, 2009

The Hole Story

Wednesday before Thanksgiving I found a message from the City Water Department on my recorder. Said 68,000 gallons had passed through our system in the last 2 weeks. We had work to do that started with a hole to dig.

Thankfully my son dug 80% of the hole and I had neighbors that also pitched in. Travis next door helped on Sunday by capping off the sprinkler pipe and providing some good advice. Monday morning we found the hole full of water and about the time a City Water guy came to tuen the water off Bob across the street brought over a small sump pump to clear the hole. Herb on the other side loaned me a breaking bar as we had broke my old one the day before trying to pull out a bush. Seriously, we broke a steel breaking bar.
The job was made much easier with the help of the great guys at the CdA Water Department. They were so wonderful I wrote the mayor the following letter.

Dear Sandi,

I was recently informed by the City Water Department that I had a leaky valve that needed replacement, and I must commend Jim Markley's crew for the excellent service I experienced during this predicament.

Rob Stark called me last Wednesday and was very helpful in explaining the entire situation and the job I had ahead. We dug yesterday and this morning I called to shut our water off. Josh Mayne arrived right on time and answered all my questions and made helpful suggestions.

As we excavated, I kept having questions and turned into Rob's #1 caller today. Rob dropped by to check the job and, seeing we were at the critical part, jumped in the hole, pulled out the part, drove me down the street to Consolidated Plumbing then followed up with the install. Rob didn't like the PVC job the sprinkler guys had used, so he zipped to the shop and returned with a short piece of pipe that was much improved. Rob put this back together, tested everything and we got the thumbs up to start the refill. Rob and Josh retuned later and replaced the top vault on the water meter as the old one was cracked.

My son, Aaron, and I can shovel dirt. The whole pipe thing was my worry. We had everything exposed and Rob just whipped the plumb job out in less time than I would have spent pondering how I was going to do it.

Like I have discovered so many times before with so many different people of the City of Coeur d'Alene, the Water Department has proven they are not only on the top of their game (I would never have discovered this leak) but have the skills to expertly and efficiently perform their job and with a "can do" attitude to boot. Kudos to them for this excellent customer service.

Not bad for what could have been a much bigger problem.

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